Airtel Axis Bank Credit Card Payment Issue on the Thanks App

If you have an Airtel Axis Bank Credit Card, you might be worried right now. Users have reported that when they try to pay their bills through the Airtel Thanks app, the option to pay with their credit card is not visible. This article addresses the issue based on recent findings.

Card Cashback Benefits

The Airtel Axis Bank Credit Card is known for its cashback offers. Cardholders receive 25% cashback on Airtel mobile recharges and bill payments made via the Airtel Thanks app. Furthermore, the card provides a 10% cashback on utility bill payments, which include services like gas, electricity, and water supply.

The Missing Payment Option

The current problem is that when users attempt to pay for utility and other bills, the option to use their credit card is not appearing in the app. Despite this issue, both the Axis Bank website and the Airtel Thanks app continue to advertise the 10% cashback benefit on these services.

A Temporary Technical Glitch

Users are advised not to worry, as there has been no official notification from either Axis Bank or Airtel stating that this credit card can no longer be used for these services on the Airtel Thanks app. This situation appears to be a temporary technical glitch. Similar issues have occurred in the past with other cards, like the Axis ACE credit card, where the card was temporarily removed, cashback stopped, or it became unusable for a short period.

Based on research and evaluation, this is not a permanent removal of the feature. It is a glitch that is expected to be fixed soon.

What Should You Do?

If you are waiting to make these payments, it is recommended to wait for two to three days. Do not rush to make the payment. You can try to fix the issue by uninstalling and then reinstalling the Airtel Thanks app. If the problem persists after reinstalling, please wait a few days for the issue to be resolved.

While many users have reported that they are unable to make payments, some have stated that they are still able to. This confirms that the problem is not affecting everyone and is likely a technical error. Once the issue is fixed, you will be able to make your bill payments and receive the 10% cashback as usual. There is no need to panic.

A Valuable Credit Card

The Airtel Axis Bank credit card remains a beneficial card, allowing users to save up to ₹250 per month in the 10% cashback category and another ₹250 per month in the 25% cashback category. The recent issue is a known problem that many users have raised, and the key takeaway is to wait for it to be resolved.